Megawib FAQ — All your questions answered here

Account verification is a key part of Megawib's security policy. The process:

• First, your Verify Email — a verification link will be sent to your inbox.
• Then Verify mobile number — you will receive an OTP via SMS.
• Before your first large withdrawal KYC Verification Must be completed (national ID and selfie).

Forgetting your password is very common. Steps to reset it:

• Go to the login page and "Forgot your password?" Click the link.
• Your Email or Mobile Number Login।
• A Reset link or OTP It will be sent to your email or via SMS.
• By clicking the link or entering the OTP Set New Password Please proceed.
• Log in with your new password.

No, on Megawib Only one mobile number can be linked to an account. However, you can update that number at any time from your account settings. Changing it requires OTP verification on both the old and new numbers.

No, under Megawib's terms Each person may only have one account. Attempting to create multiple accounts using the same email, mobile number, or device will result in all accounts being permanently closed and all deposited funds being forfeited. This policy is in place to prevent fraud.

Reasons your account may be locked:

• Incorrect password: Entering the wrong password 5 times in a row will lock your account for 30 minutes.
• Suspicious activity: The system automatically locks accounts if unusual login activity or fraud is suspected.
• Rule Violations: Accounts may be manually locked for violating Megawib's terms and conditions.
• KYC verification: A pending KYC document review may cause a temporary lock.

To find out why your account is locked or to get it unlocked quickly [email protected] Contact us.

Profile information can be updated from Account Settings:

• Log in and "Settings" or "Profile" Go to section.
• Edit the information you want to update.
• Changes Save — Usually updates instantly.
• Once KYC is completed, certain details (such as your national ID number) cannot be changed.

Megawib offers multiple secure payment options:

• Mobile banking: Instant transfers via the country's leading services
• Bank transfer: Deposit directly from your bank account
• Digital Wallet: Secure payments via online wallet
• Credit/Debit Card: All major credit and debit cards accepted

Most deposits are processed instantly:

• Mobile banking: Within 1-2 minutes
• Digital Wallet: Instant (usually within 30 seconds)
• Bank transfer: 1-2 hours (depending on your bank)
• With card: 5-15 minutes (may take longer if the network is slow)

If your funds haven't arrived after 1 hour, let support know — we'll look into it right away.

• Minimum withdrawal: BDT 500
• Maximum per transaction: BDT 5,00,000
• Daily maximum: BDT 10,00,000

Your account must be fully verified before you can withdraw. New users can make their first withdrawal after 24 hours.

Megawib is known for fast withdrawals:

• Instant: 90% of withdrawal requests are processed within 10 minutes
• Standard hours: 30 minutes to 2 hours
• During peak hours: Up to 4 hours (after 2:00 AM or on weekends)
• On Festival Days: May take up to 12 hours

No, on Megawib No wagering or rollover requirements on your regular balance. You can withdraw your regular balance at any time. However:

• Bonus money: Funds received with a bonus may be subject to specific rollover requirements.
• Free Spins: Winnings from free spins may require a certain number of bets before they can be withdrawn.

The terms for each bonus are clearly stated on the Promotions page.

No, Megawib does not charge any hidden fees. Deposits and withdrawals are completely free. However:

• Bank or payment provider fees: Some banks or wallet services may charge their own fees — this is beyond our control.
• International transactions: Some gateway fees may apply when using international cards.

All our fees are transparent and displayed before any transaction.

Stay alert for phishing sites and fraudulent emails:

• Verify the official URL: Always megawib.com Go there directly — bookmark it.
• Avoid Email Links: Do not click on any Megawib links received by email.
• Look for the browser padlock: There should be a green padlock next to megawib.com.
• Never share your password: If anyone asks for your password via email, phone, or chat, it is a scam.
• Verify with support: If you receive a suspicious message, contact us at [email protected].

Take the following steps immediately:

• Change Your Password: Set a new strong password immediately.
• Report suspicious transactions: If you notice any unauthorized transactions, contact support immediately.
• Contact the support team: Send the details to [email protected].
• Notify Your Bank: If you suspect your payment details have been compromised, notify your bank as well.
• Keep a record of your transaction history: Take a screenshot of any suspicious activity.

2FA gives your account an extra layer of security:

• Go to the Settings or Security section.
• Enable 2FA Click the button.
• Verify your mobile number — you will receive an OTP.
• An OTP must be entered on every subsequent login.
• Save your backup codes: These codes can be used if your phone is lost.

No, Megawib keeps your personal information secure:

• Third-Party Sharing: Shared only when required by law or regulation.
• Payment Processors: Payment gateways and banks only receive the information necessary to process your transactions.
• Advertisement: We do not sell personal information to third-party advertisers.
• Privacy Policy: Read our Privacy Policy for full details.